---
title: "Support & Tickets"
url: "https://www.sensomcp.com/en/doc/shop-licences/support"
lang: "en-GB"
description: "Senso MCP support: assistance from your customer area via tickets."
category: "Shop & Licences"
author: "Fred Oliver"
published: "2026-09-07T15:00:08+00:00"
modified: "2026-09-28T07:36:06+00:00"
---

# Support & Tickets

- Abstract: This page describes the support available for Senso MCP through tickets submitted from the customer area for active licenses. It lists the information to provide for quick processing: Joomla and PHP versions, the extension and version concerned, the site's domain, a precise description, and a log excerpt.
- Get help and open a ticket.
- Beginner
- open-a-ticket, Open a ticket
- information-to-provide, Information to provide

## Open a ticket

From the customer area, open a **ticket** describing your request. Support is available for active licenses.

## Information to provide

To ensure quick processing, include:

- the **Joomla** and **PHP** versions;
- the extension concerned and its **version**;
- the site's **domain**;
- a precise description and, if possible, a log excerpt.